DOCUMENTS (go to folder)

F.A.Q.s

Q - My water is discolored during the Spring, why?

A - Lake Grove Water District will be flushing the pipes that make up the water distribution system during the Spring. To flush pipes, crews typically open a fire hydrant, so large volumes of water flow through the pipes and out the hydrant. The water scours the inside of the pipes, removing sediment that accumulated in the system. Following flushing, your water may be discolored which only affects the appearance of the water, not the quality. To purge discolored water, run the water taps throughout your home until the water clears.

Q - Where are the Online Bill Pay Instructions?

A - Here are the instructions for the Lake Grove Water District Online Bill Pay System.

Q - What does a Boil Water Notice mean and what should I do?

A - Read the "Boil Water Notice" for updated information and instructions.

Q - Why do I receive a bill from the City of Lake Oswego and Lake Grove Water District?

A - City of Lake Oswego bills for Sewer and Surface Water, Lake Grove Water District bills for the Drinking water only.

Q - I have brownish coloring to my water, should I be concerned?

A - Don't panic, it's not sewer or anything harmful in most cases. Sediment settles in our pipes and from time to time that may be disturbed and colors the water. Just run the water till it runs clear. Should take only a few minutes in most cases. If you wish to call the office, that's okay too.

Q - There is a Boil Water Notice from Portland, how do I know if it effects Lake Grove as well?

A - Keep an eye on the stop light on our home page. A Red light means you need to boil your water. A Green light means it's okay now.

Q - A Boil Water Notice has been lifted, how do I know that all of my water is safe?

A - Turn on the hot water in a couple of places and let it run till it runs cold.

Q - I've received a letter about having backflow testing performed, what is it, and how often does this have to be done?

A - Properties with a sprinkler systems need to be tested yearly to be sure that their system isn't backing up into the Districts, and causing contamination.

Q - What ORS statutes apply to Lake Grove Water District?

A - Currently there are three ORS statues that apply to LGW district. You can find them here;

https://www.oregonlegislature.gov/bills_laws/ors/ors198.html

https://www.oregonlegislature.gov/bills_laws/ors/ors264.html

https://www.oregonlegislature.gov/bills_laws/ors/ors244.html

Q - Where do I look for answers to using Bill Pay?

A - Your current bill will include your personalized code, in order to login to our Bill Pay system here. If you need instructions on using Bill Pay, make sure you read the instructions. If you still have questions, please let us know.

Q - Is it my responsibility to make sure that my water meter is accessible?

A - Yes, it is the home owner's or tenants responsibility. Keeping the area clean and clear helps the meter readers do their job efficiently. Here are some tips to maintain clear access to your water meter:  Trim plants, bushes and trees.  Remove all branches hanging lower than six feet over the meter box.  Keep pets away from the path that leads to your meter. Please also ensure your home address is clearly displayed.  This also assists emergency personnel who may need  to find your home in a hurry.

Q - When will I know if the water is safe to drink after a boil water alert?

A - Listen to the media or go to the website.

 

 

WHAT TO DO WHEN COLD THREATENS WATER PIPES

Winterize plumbing
This should include insulating exposed pipes, disconnecting and draining hoses from outdoor faucets, and installing covers over outside faucets.  Locate your shut-off valve. You’ll need to use it if a pipe bursts.

To prevent freezing pipes
When lower temperatures threaten water pipes, property owners can take some simple precautions to protect water pipes from freezing:
Open cupboard doors in the kitchen and bathrooms.  Water lines in these areas are frequently located in outside walls.  Leaving the cupboard doors open allows pipes behind the cupboards to get more heat.
Let cold water run in faucets farthest from the street (A stream slightly smaller than a pencil width should be sufficient.)

To thaw frozen pipes
Thaw the lines safely.  Use hair dryers, heat lamps or electric lamps.  Thawing won’t be fast, but it will be safe.  Do not leave pipes unattended.
Don’t use an open flame or an electric arc welder to thaw frozen water lines.  Both can cause fires.

If your pipes are broken
Shut off the water and the water heater.

To repair the broken pipe, you may want to call a plumber.
If you are unable to find the shut off valve, or have water leaking in the house from a broken pipe, we can help you shut off the water.
Call our office at 503-636-1617 for assistance.